Why use preflight before generation?
Prompt Preflight and Frame Preflight help reduce wasted generations by checking the script, references, model route, and visual direction before more expensive output is requested.
Preflight Cinema
Support
How to get help
For product, billing, provider, or account help, contact [email protected]. Include your account email, project name, video ID, the action you were trying to complete, and any visible error message.
Generation issues
If a generation fails or returns the wrong result, keep the project open and send the video ID, generation attempt ID, provider task if visible, and approximate time of the run. This helps support compare the app status, provider status, prompt trace, and credit ledger.
Send useful feedback
The best feedback names what is good, what is wrong, and what the next take must preserve or change. Do not write private API keys, passwords, card numbers, or unrelated personal data into feedback fields.
Account and billing questions
For billing questions, include the Stripe receipt email or payment time, the credit pack or plan selected, and the account email. Do not send full card numbers, provider API keys, passwords, or other secrets.
Can final regeneration be exact?
Exact regeneration depends on the selected model and provider. Preflight Cinema can preserve prompts, references, settings, and evidence, but AI video may still drift between attempts.
When should teams approve a direction?
Teams should approve the direction before expensive generation when references, camera choices, and constraints are clear enough to continue.
When should I use Safe Path instead of Fast Path?
Use Safe Path when continuity, identity, product details, logo stability, or client approval matter. Use Fast Path for lower-risk drafts, mood tests, or quick exploration.
What should I include when reporting a failed generation?
Send the project name, video ID, generation attempt ID if available, approximate time, what you expected, and what was wrong. Do not send passwords, card numbers, or provider secrets.
Who is responsible for commercial rights?
The user is responsible for confirming rights to uploaded references, people, brands, products, locations, artwork, footage, and final use. Preflight Cinema helps organize review but does not provide legal clearance.